Refunds

Licences are delivered electronically and work immediately, so a refund is rarely the fastest way to fix a problem. Most of the time something else has gone wrong and we can sort it out the same day.

Your licence key never arrived

This is almost always a mistyped email address or an over-eager spam filter, not a failed order. Every paid order is recorded on our side whether or not the email reached you, so the key is not lost. Check your spam folder, then email support@anjal.net and we will re-send it.

Your key does not work

Tell us the key and what you are seeing. Activation problems are usually a mismatch we can correct on our side without you buying anything again.

You paid but the upgrade was not applied

Occasionally an upgrade payment succeeds but cannot be applied automatically — usually because the licence changed between starting and finishing the purchase. You will not be left having paid for nothing. Tell us and we will either apply the upgrade by hand or refund the payment, whichever is right for your licence.

You bought the wrong thing, or bought twice

Get in touch. Duplicate purchases and obvious mistakes are straightforward to put right, and we would rather fix it than have you stuck with something you cannot use.

Anything else

Refund requests are considered individually. Email support@anjal.net with your licence key or the email address you ordered with, and tell us what went wrong. Refunds are returned to the card that paid.